Frequently Asked Questions❓
Where are the products manufactured?
Our tools are manufactured in Taiwan to the highest industry standards. The manufacturer supplies influential companies worldwide and is known for its extreme precision and quality.
Are your tools suitable for professional use?
Yes, our tools are suitable for professional use. Thanks to their wide torque range and durability, the torque adapters are used in chip production, among other applications.
Is it also possible to purchase torques that are not in the product range?
Absolutely. Please send us an email to hello@my-mate.eu, and we'll get back to you. However, we can generally only offer torques up to 20 Nm.
Which payment methods are accepted?
We accept all common payment methods.
Is there a guarantee on the products?
All our items come with a one-year warranty.
How can I contact customer service?
You can reach us anytime at hello@my-mate.eu
Do you also offer volume discounts for large orders?
If you would like to place a bulk order, please contact us at: hello@my-mate.eu and we will then prepare a quote for you.
Are the adapters tested before shipping?
Each adapter goes through final inspection at the manufacturer and is individually tested before it leaves production.
Delivery and shipping 📦
Do you offer international shipping?
Currently our products are only available in Germany, but we are already working on shipping to the EU.
How long does shipping take?
Your order will usually arrive within 2-4 business days. If the delivery time is longer, you will be notified via email. With express shipping, you will receive your order the next business day.
Can I track my order?
In the order confirmation you will also find the tracking number.
Can I return my items free of charge?
Yes, if the products are undamaged you can return them within 2 weeks at our expense.
Contact us
Didn't find what you were looking for?
If you can't find the answer to your question in our FAQs, you can simply send us a message and we will get back to you as soon as possible.